Question 1

What does unlimited design subscription mean?

Accepted Answer

Unlimited design subscription means you can create as many design requests as you want - with no limit! We process your request in a form of queue, where our team will work on your request one at a time, two at a time or even 4 requests at a time, depending on your plan. Once our team completes a task, we'll quickly move on to your next request.

We usually get it right the first time, and if we don’t, then no sweat. Revisions are also unlimited.

You can maximize your subscription by keeping your queue nice and full, or choose to have more than one subscription to increase your daily design output.

Question 2

How often am I billed?

Accepted Answer

We offer flexible billing cycles:
 • Monthly plans: You are billed each month on the same calendar date as your initial signup date.
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Quarterly and Yearly plans are available upon request.

All plans auto-renew on their selected billing cycles until you decide to cancel. You can switch, pause or cancel your plan at any time to avoid future charges.

Question 3

Why are we affordable?

Accepted Answer

At KeyEicon, we set ourselves apart by keeping our operational costs at a minimum, allowing us to provide high-quality graphic-web design services at competitive prices.

As a fully remote-based company in the Minnesota, we have the advantage of lower overhead costs, which we pass on to our clients.

This approach allows us to cater to a wide range of clients while maintaining our commitment to quality.

Question 4

How much can we actually get done in one month?

Accepted Answer

Total output is dependent on the complexity and project detail you submit. For example if you need a UI/UX design for an e-commerce website, and you already have a creative brief, moodboard, wireframes, content, then you can expect the designs in Figma right away. If you have incomplete information and requirements, design requests may take longer than expected.

In a typical month, estimated deliveries are:
 • Basic plan: 15-20 average projects at 1 project daily
 • Standard plan: 20-40 average projects at 2 projects daily during business days.
 • Pro plan: 30-60 average projects (Video editing, web design, and Webflow take longer than regular graphic design tasks).

Note: These are estimations. Actual monthly production capacity varies based on design complexity and revisions required.

Question 5

Are there any hidden fees?

Accepted Answer

No hidden fees! All taxes and other fees are included in the flat rate.

Question 6

How quick is the turnaround time?

Accepted Answer

Our turnaround time is within 24 hours after receiving your design request. However, some design requests might take more time, depending on the complexity. Rest assured that all your requests are handled with care by a team of professional designers and project managers.

Question 7

Am I in a long-term contract?

Accepted Answer

We offer a month-to-month membership. You may cancel your subscription anytime in your account!

Question 8

What happens when I cancel a plan?

Accepted Answer

When you cancel a plan, the purchased plan and payment will not continue for the next cycle. For example, if you cancel a monthly plan in the middle of January, the plan continues until the end for January, but does not recur in the following months.

Question 9

What's your refund policy?

Accepted Answer

We provide the opportunity to try our services for $199 7-day trial to see if we're the right fit. We do not offer refunds at this time.

Question 10

Will you transfer original files to me during the trial period?

Accepted Answer

Unfortunately, no. We don't provide high-resolution files, source files, or transfer Figma or Webflow projects to trial users. We cannot provide you with the original files unless you purchase a subscription. If you are interested in obtaining those files but are not ready to commit to a subscription, you can buy those files via a one-month non-renewable subscription.

Simple subscription plans.

Eiconic Basic

Eiconic Pro

All creative subscription plans include:

Frequently asked questions about design subscription